Australian & International orders will be despatched via Australia post unless other arrangements are made directly with World Collection.
Terms and conditions
Terms of Agreement for online trading between WORLD COLLECTION and The user of this website ("You/Your").
Your use of this Website and purchase of the Products is subject to these legally binding terms and conditions. Please read them carefully before proceeding to enter the Website. You must accept these terms and conditions to access this Website any further.
2.1 WORLD COLLECTION will accept trade registrations and grant access to the site based on conditions being met;
• The applicant is a registered retailer, wholesaler, manufacturer in the Australian Gift and Homewares industry.
• The applicant requires a registered business name and ABN.
WORLD COLLECTION has the right to refuse trade registrations based on an applicants information.
2.2 By accepting a trade account with World Collection you agree to use the trade website in accordance with the terms and conditions and that You will not use your trade account for any unlawful purpose.
2.3 The Goods supplied by the Supplier to the Customer shall be at the Trade Customers risk immediately on delivery to the Trade Customer or immediately on delivery as directed by the Trade Customer or immediately on collection by the Trade Customers transport contractor as the case may be.
Notwithstanding that the risk of loss or damage to the Goods passes to the Trade Customer in accordance with the previous sub-paragraph, property in and ownership of the Goods shall not pass to the Trade Customer until payment in full for the Goods shall have been received by World Collection.
2.4 World Collection reserves the right to terminate trade access at any time.
PLACING AN ORDER AND PAYMENT
2.5 By completing a Purchase Order, You are making an offer to purchase the Product at the price set out in the Website, subject to any subsequent notification of price by World Collection to You in accordance with clause 1.5.
2.6 Payment must be made strictly within 30 days from date of invoice. Payment can be made by credit card, direct deposit, and cheque only. World Collection accepts Visa and Mastercard. You warrant that You are an authorised user of the credit card used to complete payment in accordance with this clause 1.2. No credit card fee will be charged if paid in full prior to despatch.
2.7 All Purchase Orders placed through this Website are subject to confirmation and acceptance by World Collection. We will email you with confirmation of the receipt of Your Purchase Order, and then Acceptance by World Collection will be upon Your receipt of the email confirming despatch of the Product in accordance with clause 3.4 and 3.5. World Collection may reject Your Purchase Order, and refund any payment made by You, at any time prior to Your receipt of this acceptance by World Collection.
2.8 The Purchase Order must be paid in full strictly within 30 days upon entry into the Agreement. All transactions are settled in Australian Dollars (AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card - your currency will automatically be converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details. In some areas of the site, prices will be shown with an estimate of the price in your home currency. These converted prices are for information purposes only, to help you get an idea of the approximate cost of a product, and they may not be the exact amounts that will appear on your credit card statement. The final charge to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the estimated conversions we provide.
2.9 World Collection may vary prices in the event of price changes or mistakes on reasonable prior notice to You. If World Collection requests payment for increased prices, You may cancel the order by giving notice to World Collection, which must be received within seven days of the announcement of the increase.
2.11 Expiry of cookies - the cookies that are placed on your computer when you visit the Website are known as session cookies. These session cookies originate from our web server, and cannot be accessed by any web server other than ours. Session cookies are temporary cookies which are necessary for the proper functioning of the Website. They automatically expire approximately 20 minutes after you have ceased viewing pages on our Website, and therefore cannot be used to recognise you on subsequent visits to the Website.
2.12 World Collection reserves the right to limit the quantities of product sold as it sees fit.
2.13 The Website is owned and operated by World Collection. This Agreement supersedes all prior agreements and may be revised by World Collection from time to time.
2.14 This Agreement must be read in conjunction with the Returns Policy and Privacy Statement. These documents form a part of this Agreement.
3.YOUR USE OF THE WEBSITE
3.1 You agree that You will use the Website in accordance with these terms and conditions and that You will not use the Website for any unlawful purpose.
3.2 You will not violate or attempt to violate the security of the Website. You will not hack into the Website, World Collection computer systems or the computer systems of other users of the Website. Hacking means unauthorised access, malicious damage and/or interference and includes, without limitation, mail bombing, propagating viruses, worms or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks or any other method designed to damage or interfere with the operation of a computer system or website.
4.1 World Collection delivers only to Australia and New Zealand.
4.2 Orders placed within Australia or goods shipped to an Australian residence are subject to the Australian GST. Orders placed outside Australia may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.
4.3 World Collection uses international postal services to deliver Products outside of Australia. Delivery of Products within Australia is effected using Australia Post.
4.4 World Collection will use reasonable endeavours to arrange despatch of the Product within 10 days of submitting the Purchase Order.
4.5 Expected delivery times are:
4.5.1 for international deliveries, within 14 working days; and
4.5.2 within Australia, within 10 working days.
4.6 The expected delivery times set out in clause 3.6 are estimates only. World Collection will not be liable to You for any loss or damage You suffer if the Product is not delivered within the timeframes set out in clause 3.6.
4.7 Australia wide - all deliveries must be signed. Risk and title in the Product will pass to You upon You, or any other person in attendance at the delivery address, signing for receipt of the Product.
4.8 If there is no one at the delivery address to receive the Product, the Product will be returned to the closest Australia Post outlet or for international orders, your closest Postal centre. The Postal company may attempt further delivery of the Product to You, however, if this is not effected World Collection will arrange for the return of the Product to World Collection and refund the price to You, less any shipping costs incurred by World Collection, and less relevant taxes and duties applicable to the jurisdiction from which the order was placed.
5. YOUR ACCEPTANCE OF THESE TERMS AND CHANGES TO THE TERMS
5.1 You will be asked to accept this Agreement during the purchase process by ticking "I have read and accept the Terms and Privacy information". By ticking "I have read and accept the Terms and Privacy information" you agree to the terms and conditions of this Agreement.
5.2 From time to time, this Agreement will be reviewed and may be revised. World Collection reserves the right to change this Agreement at any time. Any such changes will be posted on the Website. If You have commenced any transaction prior to a change to this Agreement, transaction will be effected in accordance with the terms in place at the time of the acceptance of Your offer by World Collection.
6.1 From time to time down-time, either scheduled or unscheduled, may occur. World Collection will work within reason to ensure this amount of down-time is limited.
6.2 World Collection will not be held liable for the consequences of any down-time.
7. INTELLECTUAL PROPERTY
7.1 Reproduction of part or all of the contents in any form of the Website is prohibited other than for individual use only and may not be recopied and shared with a third party. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic, or any other form.
7.2 Unless otherwise noted, all materials on this Website are protected as the copyright, trade dress, trademarks and/or other intellectual properties owned by World Collection.
7.3 World Collection trade marks on this site represent some of the trade marks currently owned or controlled in Australia. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all worldwide proprietary ownership rights held by World Collection.
7.4 All rights not expressly granted are reserved.
7.5 This Website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under World Collection's direct control and World Collection accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to this Website). You acknowledge that World Collection is entitled to require you to remove any link from another website to this Website which you install without obtaining World Collection's prior written consent.
8.1 You acknowledge that the Products require special maintenance. World Collection will not be liable for any damage caused by any failure by You to maintain the Product properly.
8.2 Please note that the colours of Product may vary slightly from those displayed by Your computer monitor.
8.3 Please note that the Trade Practices Act 1974 and similar State and Territory legislation in Australia may confer rights and remedies on you which cannot be excluded, restricted or modified ("Non-excludable Rights"). Notwithstanding any other term in this Agreement, World Collection does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute.
9. LIMITATION OF LIABILITY
9.1 To the fullest extent permitted by law, World Collection's liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited, at the option of World Collection, to:
a. in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and
b. in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.
9.2 World Collection's exclusion of liability applies whether the claim is in contract, tort (including without limitation, negligence) or equity and even if World Collection has been notified of the possibility of such loss or damage.
9.3 You agree that World Collection's liability, if any, to You at law will be reduced by the extent, if any, to which You contributed to the loss.
10. FORCE MAJEURE
10.1 World Collection will not be liable by reason of the failure in the performance of obligations under these terms and conditions by reason of strikes, riots, fire, explosions, acts of God, war, governmental action, or any other cause which is beyond World Collection's reasonable control.
11.1 World Collection reserves the right to terminate this Agreement at any time.
11.2 Subject to clause 10.3, World Collection shall not be liable to You for any cost, expense, or damages whatsoever for terminating this Agreement.
11.3 If the Product has not been delivered to You prior to any termination of this Agreement by World Collection will refund to You any payment You have made prior to the termination.
12.1 The application of the United Nations Convention on Contracts for the International Sale of Goods (known as the Vienna Sales Convention 1980) is excluded.
12.2 This Agreement is not subject to any terms or conditions proposed by You unless those terms or conditions are expressly accepted by World Collection in writing.
12.3 Failure of either party to enforce any right it has under these Terms will not be construed as a waiver of those rights, nor limitation upon the party's ability to subsequently exercise those rights.
12.4 The Agreement will be made on World Collection's acceptance of Your offer and will be, and is, governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the Courts of New South Wales, Australia in any dispute or any matter in any way related to, or connected with, this agreement or any transaction contemplated by this agreement.
12.5 Each party agrees not to object to the venue or to claim that the courts exercising jurisdiction in the state of New South Wales, Australia are an inconvenient forum for any dispute or any matter in any way related to, or connected with, this Agreement or any transaction contemplated by this Agreement.
12.6 If any provision of the Agreement is held to be void, invalid or unenforceable, then the provision is severed to the minimum extent required, and the remaining provisions of the Agreement will remain in full force and effect.
12.7 World Collection may be notified by email at [email protected]
• "Agreement" means the terms and conditions that apply to the use of the Website which may be amended from time to time.
• "Products" means the product that is specified on the Purchase Order as the product You wish to purchase pursuant to the Agreement.
• "Purchase Order" means the online purchase order form to be completed by You in relation to Your purchase of the Product.
• "Website" means internet website with the URL www.worldcollection.com.au. and associated websites.
• "You" means the user of the Website (and "Your" has the corresponding meaning).
14. PRIVACY STATEMENT
World Collection is committed to ensuring the privacy of your personal information. This statement sets out the process we use to manage your personal information in compliance with the Privacy laws.
COLLECTION OF YOUR INFORMATION
The personal information we collect about you is the information filled in by you in our subscribe form. For example, your name, e-mail address, country of residence, postcode. In most instances we collect personal information directly from you. From time to time we may collect personal information about you when you deal with us by telephone, in writing, fax, e-mail, or visit our website at www.setacollections.com.au
WHAT WE DO WITH YOUR PERSONAL INFORMATION
We use your personal information for our marketing and business development activities.
We do not disclose your personal information to anyone.
HOW DO YOU GAIN ACCESS TO YOUR PERSONAL INFORMATION
You can gain access to the personal information we hold about you by written request.
A request for access to the personal information we hold about you or in relation to an inquiry about privacy should be sent to:
World Collection Unit 3/6 Carnarvon Rd, West Gosford NSW 2250
or email: [email protected]. Your request for your personal information will be dealt with within a reasonable amount of time. We may require you to pay any costs and charges associated with supplying this information.
MAINTAINING YOUR PERSONAL INFORMATION
Please advise us of any changes to your personal information.
We may contact you from time to time to ensure currency of your information.
STORAGE & SECURITY OF YOUR PERSONAL INFORMATION
We will store your personal information in hard copy and electronically.
WHAT WE COLLECT WHEN YOU VISIT www.worldcollection.com.au
We collect and monitor how you use our website, what areas you visit and the amount of times you visit. This information is used to further enhance and develop our website.
This information is used solely for our development. We do not pass this information onto third parties. It will only be passed on if the law requires us to do so.
EVALUATION & FEEDBACK
When you provide us with evaluation or feedback we may use this information for marketing and business development activities. This information is also used as part of our continuous improvement process.
PRIVACY & CHANGES
From time to time we may review or update this Privacy Statement. Updated and changed versions will be available at www.worldcollection.com.au
If you have any queries or require more information about our Privacy Statement, please contact us at:
Email us at : [email protected]
Generally World Collection do not accept returns unless there is a fault or other problem with the item which would be covered under your statutory rights for return.
World Collection will at times waive this policy on a case by case basis. Please contact us directly by email at [email protected]
1. Credit Cards.
We accept Visa and Mastercard. We do not charge a surcharge for using these cards (as some companies do). Your card is processed securely online through PayWay . At no time do we see or record any credit card details.
2. Direct Deposit to our Australian Bank Account
You can also make a direct deposit to our Bank Account if you live in Australia or New Zealand. On checkout you will see this option and at completion of the order you will be given our bank account details.
Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology. Please ensure that when you place your order, you see an unbroken key or small closed lock in the lower left hand corner of your browser when you enter your credit card information.
Terms and Conditions
These Terms and Conditions govern your use of the World Collection service and website. By visiting the World Collection website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Terms of Service
When you place an order via our website www.worldcollection.com.au we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.
Product Specifications and Suitability
Published product details, specifications and suitability information is the best available at the time. World Collection shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any item on the site. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns and Refunds page for details.
Availability / Estimated Delivery Times
We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
World Collection has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact [email protected] with your order number.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard and PayPal. Card charges will appear on your statement as "World Collection"
All prices are quoted in Australian dollars ($) and include the Goods and Services Tax (GST). The GST will be charged on all purchases within Australia but are exempt on purchases from outside Australia. It may be necessary to adjust prices in the event of an increase in GST rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
If your delivery address is outside Australia, you may be required to pay import duties and taxes when your World Collection order reaches your country. These and any additional charges for customs clearance are your responsibility.
World Collection Terms and Conditions shall be governed by and construed in accordance with Australian Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Australian courts in NSW.
Australian orders will be delivered using Australia Post. Other arrangements can be made directly with World Collection.
International orders will be despatched via Australia post unless other arrangements are made directly with World Collection.
Orders may be cancelled up to one month after they have been placed but prior to delivery of the goods. Please contact World Collection directly to cancel your order.
Generally World Collection do not accept returns unless there is a fault or other problem with the item which would be covered under your statutory rights for return. World Collection will at times waive this policy on a case by case basis.
Reviews and Comments
We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the World Collection website.
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
This warranty does not affect your statutory rights.
If you have any enquiries about World Collection or any of the products featured in this site, please contact us:
Privacy, Copyright and Disclaimer
We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from World Collection .
We expect you to maintain the confidentiality of your username and password for your World Collection account.
All content included in this site, text and graphics (including copyright), is owned and controlled by World Collection. In accessing the World Collection web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these World Collection pages for any other purpose whatsoever, in any medium, without the prior written permission of World Collection.
World Collection is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you when you place an order or register on our web site includes:
• Phone Number
• Email Address
This information is already stored on our internal systems and our website simply verifies you as a customer of World Collection. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at [email protected]
We use the information you provide for the following purposes:
• To send updates regarding the status of your enquiry or order
• To send newsletters and details of offers and promotions in which we believe you will be interested
• To improve the design and content of the worldcollection.com.au website
• To understand the buying behaviour of our registered users
• To perform other general marketing and promotional activities focused on our products and services
When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.
Improving Our Service
World Collection does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve World Collection.
Cookies are pieces of information left in the settings of your web browser to identify your computer to a website when you return. Whenever a website welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information you may have registered during previous visits, such as your viewing preferences.
The above privacy statement may not be applicable in all countries of World Collection visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.